b/cited
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Customer Support

Crisp

crisp.chat ↗

How this compares

Crisp ranks #3 of 15 scanned customer support sites, scoring 81/100 — 5 points above the category average of 76. The category leader scores 82. Immediately above is Front on 82, and immediately below, Tidio on 81.

Cited by AI answer engines

In the week of Oct 11, 2026, none of the engines b/cited asked cited crisp.chat on the customer support prompts b/cited watches: OpenAI (gpt-4.1-mini) on 0 of 5, Anthropic (claude-sonnet-4-6) on 0 of 5, and Perplexity (sonar) on 0 of 5. Citations are engine output at the time of the run, not a b/cited rating, and the prompts are a sample, not a census.

Overall
81 / 100
AEO
56 / 100
Rank
#3 of 15
Cited by AI
0 of 15
prompt × engine pairs, week of Oct 11, 2026
Last scanned
10/11/2026
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Results
B
Overall
81 / 100
34 pass19 warn1 fail
Scanned
crisp.chat
0.9s · 54 checks
⚠ PSI_API_KEY not configured
Indexing & crawl95 / 10010✓1!
  • HTTPS
    served over https://
    Docs →
  • HTTP response
    200 OK
    Docs →
  • Time to first byte
    381ms (fast)
    Docs →
  • Redirect chain
    1 redirect (acceptable)
    Docs →
  • robots.txt present
    1077 bytes
    Docs →
  • robots.txt allows this URL
    Googlebot may crawl /
    Docs →
  • Sitemap referenced in robots.txt
    Sitemap: directive present
    Docs →
  • sitemap.xml present
    sitemap index with 14 child sitemap(s)
    Docs →
  • No noindex directive
    page is indexable
    Docs →
  • Canonical URL
    canonical points elsewhere: https://crisp.chat/en/
    Docs →
  • lang attribute on <html>
    lang="en"
    Docs →
Metadata94 / 1007✓1!
  • Title tag length
    59 chars — within SERP-display range
    Docs →
  • Title tag present
    "The AI Customer Support Platform for Every Business - Crisp"
  • Meta description length
    321 chars — will truncate in SERP (target 120–160)
    Docs →
  • Meta description present
    "Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses c…"
  • H1 heading
    single H1: "Augment your customer experience. AI made to support your team &amp; customers."
  • Subheadings (H2)
    10 <h2> elements
  • Mobile viewport
    viewport meta present
  • Favicon
    icon link tag present
AEO (Answer Engines)56 / 1002✓5!1✗
  • llms.txt
    missing — recommended for sites you want cited by LLMs
    Docs →
  • ai.txt (Spawning consent)
    missing (optional) — Spawning consent file is not load-bearing for citation, but signals intent
    Docs →
  • AI crawler stance in robots.txt
    no AI crawler rules — robots.txt is default-permissive (most AI bots will follow this)
    Docs →
  • FAQPage schema (citation-friendly)
    absent — FAQPage is one of the most-cited schema types in AI answers
    Docs →
  • HowTo schema
    absent — HowTo gets cited heavily for procedural queries
    Docs →
  • Organization schema
    present
    Docs →
  • WebSite / WebApplication schema
    present
    Docs →
  • Author / Person schema (E-E-A-T)
    absent — author credibility is part of Google E-E-A-T and feeds AI citation trust
    Docs →
Structured data83 / 1004✓2!
  • JSON-LD structured data present
    3 JSON-LD block(s)
    Docs →
  • JSON-LD valid JSON
    all blocks parsed cleanly
    Docs →
  • Organization or WebSite schema
    Organization + WebSite
    Docs →
  • Sitelinks searchbox (SearchAction)
    no SearchAction — your site can't opt into the sitelinks searchbox feature
    Docs →
  • BreadcrumbList
    no BreadcrumbList — Google may not show your breadcrumb path in SERP
    Docs →
  • Content-specific schema in use
    present: SoftwareApplication / WebApplication
    Docs →
Social cards70 / 1002✓3!
  • Open Graph (core 5)
    og:title, og:description, og:image, og:url, og:type all present
    Docs →
  • og:image dimensions
    og:image:width + og:image:height declared
    Docs →
  • og:image:alt
    no og:image:alt — sets alt text when image is shared
    Docs →
  • Twitter Card (core 4)
    missing: twitter:title, twitter:description
    Docs →
  • twitter:image:alt
    no twitter:image:alt — limits accessibility on the X.com card
    Docs →
Security79 / 1004✓3!
  • HSTS (Strict-Transport-Security)
    max-age=31536000 (≥1 year)
    Docs →
  • X-Content-Type-Options nosniff
    nosniff set
    Docs →
  • Clickjacking protection
    X-Frame-Options: DENY
    Docs →
  • Content-Security-Policy
    no CSP header — strong defense-in-depth signal
    Docs →
  • Referrer-Policy
    no Referrer-Policy — browsers will use defaults that leak origin
    Docs →
  • Permissions-Policy
    no Permissions-Policy — opportunity to restrict unused browser APIs
    Docs →
  • No mixed content
    no http:// asset references on this https page
    Docs →
Performance50 / 1001!
  • PageSpeed Insights API
    PSI_API_KEY not configured
    Docs →
Mobile70 / 1002✓3!
  • Viewport meta
    width=device-width, initial-scale=1
    Docs →
  • Apple touch icon
    apple-touch-icon link tag present
    Docs →
  • theme-color meta
    no theme-color — mobile browser chrome uses default color
    Docs →
  • AMP variant
    no AMP variant — Google no longer requires AMP; informational only
    Docs →
  • Web app manifest
    no manifest — site is not installable as a PWA
    Docs →
International100 / 1003✓
  • hreflang annotations
    11 hreflang declarations (x-default, en, de, es…)
    Docs →
  • hreflang x-default
    x-default declared
    Docs →
  • hreflang self-reference
    at least one hreflang link points back to this host
    Docs →

Scores reflect the last automated crawl and refresh weekly; citation-panel results are engine output and refresh weekly with the scan. Want a live audit of your own site? Run a free scan.