Customer Support, ranked for AI search.

Helpdesk, live chat, and ticket management tools. Every site here is scanned for 30+ AEO and SEO signals and ranked by its overall readiness score.

  • 15 of 15 sites scanned
  • Ranked by overall readiness score
  • Re-scanned every week

Every site on the board.

Score is the scanner's overall grade out of 100. AEO is the subset of signals that decide whether an answer engine can cite a page. Unscanned sites sit at the bottom until the next weekly crawl.

RankSiteGradeScoreAEO
1Intercomintercom.comB8263
2Tidiotidio.comB8263
3Crispcrisp.chatB8156
4Frontfront.comB8156
5Dixadixa.comB8063
6Zendeskzendesk.comC7963
7Groovegroove.coC7869
8Kayakokayako.comC7756
9LiveChatlivechat.comC7756
10Gladlygladly.comC7769
11Freshdeskfreshdesk.comC7656
12Gorgiasgorgias.comC7656
13Help Scouthelpscout.comC7544
14Driftdrift.comC7144
15Hiverhiver.comF5044

Cited by AI answer engines.

In the week of Oct 25, 2026, b/cited asked ChatGPT (gpt-4.1-mini), Claude (claude-sonnet-4-6) and Perplexity (sonar) 5 customer support buying questions and recorded which sites each answer cited. 15 of 15 prompt-and-engine pairs completed.

This is engine output, not a scanner score. A citation is not a recommendation or an endorsement, and the prompts are a sample, not a census. Counts are out of the prompts each engine actually answered that week.

SiteChatGPTClaudePerplexityBest rank
Help Scout3 of 54 of 53 of 5#1
Freshdesk5 of 54 of 50 of 5#1
Zendesk4 of 53 of 50 of 5#1
Gorgias2 of 52 of 52 of 5#1
Tidio0 of 52 of 53 of 5#1
Intercom1 of 51 of 50 of 5#4
Front0 of 51 of 51 of 5#7

Also cited, not on the board

  • featurebase.app — cited on 3 of 15 pairs, best #2 (Perplexity)
  • zoho.com — cited on 3 of 15 pairs, best #2 (ChatGPT, Claude)
  • helpdesk.com — cited on 3 of 15 pairs, best #3 (Perplexity)
  • freshworks.com — cited on 3 of 15 pairs, best #6 (Perplexity)
  • resources.rework.com — cited on 2 of 15 pairs, best #1 (Perplexity)
  • outvio.com — cited on 2 of 15 pairs, best #2 (Perplexity)
  • hubspot.com — cited on 2 of 15 pairs, best #3 (ChatGPT, Claude)
  • reamaze.com — cited on 2 of 15 pairs, best #3 (Claude)
  • g2.com — cited on 2 of 15 pairs, best #5 (Claude)
  • nextiva.com — cited on 1 of 15 pairs, best #1 (Perplexity)

How the scores are calculated.

30+ signals, nine categoriesIndexing, metadata, social cards, structured data, AEO, international, mobile, security headers, and Core Web Vitals.

An AEO score on topWeights the signals that decide whether an answer engine can cite a page: llms.txt, AI crawler allowance in robots.txt, and FAQPage and Author schema.

Re-scanned weeklyEvery domain is crawled again each week. Grades are the scanner's, not editorial picks.

Citations kept apartEach category also shows which sites three answer engines cited on a fixed set of buying questions. Engine output, dated, never a rating.

Other categories

Not on the leaderboard yet?

Run a free scan on any URL to see its AEO and SEO grade. Sites that score well enough are added to the relevant category.