Customer Support AEO Readiness
Helpdesk, live chat, and ticket management tools
15 of 15 sites scanned · ranked by overall readiness score
Cited by AI answer engines
In the week of Oct 11, 2026, b/cited asked OpenAI (gpt-4.1-mini), Anthropic (claude-sonnet-4-6) and Perplexity (sonar) 5 customer support buying questions and recorded which sites each answer cited. 15 of 15 prompt-and-engine pairs completed.
This is engine output, not a scanner score. A citation is not a recommendation or an endorsement, and the prompts are a sample, not a census. Counts are out of the prompts each engine actually answered that week.
- featurebase.app — cited on 3 of 15 pairs, best #2 (Perplexity)
- zoho.com — cited on 3 of 15 pairs, best #2 (OpenAI, Anthropic)
- resources.rework.com — cited on 2 of 15 pairs, best #1 (Perplexity)
- helpdesk.com — cited on 2 of 15 pairs, best #3 (Perplexity)
- hubspot.com — cited on 2 of 15 pairs, best #3 (OpenAI, Anthropic)
- reamaze.com — cited on 2 of 15 pairs, best #4 (Anthropic)
- missiveapp.com — cited on 2 of 15 pairs, best #5 (Perplexity)
- g2.com — cited on 2 of 15 pairs, best #6 (OpenAI, Anthropic)
- nextiva.com — cited on 2 of 15 pairs, best #7 (Perplexity)
- outvio.com — cited on 1 of 15 pairs, best #1 (Perplexity)
How scores are calculated
Each site is scanned for 30+ signals across nine categories: indexing, metadata, social cards, structured data, AEO (llms.txt, ai.txt, AI crawler stance, FAQ/HowTo schema), international, mobile, security headers, and Core Web Vitals.
The AEO score weights the signals that specifically influence whether AI engines can cite a page — llms.txt presence, AI crawler allowance in robots.txt, and citation-friendly structured data like FAQPage and Author schema.
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